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Making Dreams Happen - Testimonial Header

"Thank you SCOPe Family
for giving me life without limitations"

RANDALL | Above Knee Amputee

Survey Results

SCOPe Orthotics & Prosthetics, Inc
TQM Patient Satisfaction Results
(Company Wide February 2011- June 2011)
Total number of surveys returned 673  
Percent of surveys returned 10%  
What type of service did you receive?  
Prosthetics 19%  
Orthotics 81%  
Where were you seen?  
Hospital 1%  
Doctor Office 2%  
SCOPe 94%  
Your Appointment Dissatisfied Slightly
Satisfied
Satisfied Very
Satisfied
N/A
Ease of Making Appointments by Phone 1% (2) 1% (1) 16% (28) 81% (140) 3% (5)
Appointment Available Within a Reasonable Amount of Time 0% (0) 3% (6) 18% (31) 78% (135) 1% (3)
Were you offered other offices that might be more convenient when you scheduled your appointment 1% (1) 2% (3) 13% (23) 37% (63) 51% (87)
The effeciency of the check in process 1% (2) 2% (3) 19% (33) 81% (139) 1% (2)
Ease of Making Appointments by Phone 1% (2) 3% (5) 21% (36) 76% (131) 1% (1)
Waiting Time in Lobby          
Front Office Staff Dissatisfied Slightly
Satisfied
Satisfied Very
Satisfied
N/A
The courtesy and Friendliness of the person who took your call? 1% (1) 1% (1) 16% (27) 86% (148) 2% (3)
The helpfulness of the people who assisted you? 1% (1) 1% (1) 16% (27) 85% (147) 1% (1)
Did the person who assisted you seem knowledgeable? 1% (1) 2% (3) 15% (25) 87% (150) 1% (1)
Our Communication Dissatisfied Slightly
Satisfied
Satisfied Very
Satisfied
N/A
Your Phone Calls Were Answered Promptly 1% (2) 0% (0) 19% (32) 72% (124) 10% (18)
Effectiveness of Our Health Information Materials 1% (1) 1% (1) 17% (29) 66% (114) 19% (33)
Your Ability To Contact Us After Hours 1% (2) 0% (0) 10% (18) 24% (41) 62% (107)
The Timeliness of Our Response to Questions, Problems and Concerns 2% (3) 1% (1) 19% (33) 64% (110) 15% (26)
Your Practitioner Dissatisfied Slightly
Satisfied
Satisfied Very
Satisfied
N/A
Was Your Practitioner Courteous and Knowledgeable 1% (2) 1% (1) 9% (16) 93% (160) 0% (0)
Was Willing to Listen Carefully to You and Take the Time to Answer Questions 1% (2) 1% (2) 9% (16) 92% (159) 0% (0)
Explained Things Such as Follow-up Care in a Way You Can Understand 1% (1) 0% (0) 11% (19) 87% (150) 5% (8)
Your Outcome Dissatisfied Slightly
Satisfied
Satisfied Very
Satisfied
N/A
Are You Satisfied With Your Device/Service 1% (2) 2% (4) 16% (28) 78% (135) 4% (7)
Are You Satisfied With the Clinical Function of Your Device 1% (1) 2% (4) 15% (26) 78% (135) 5% (8)
Have we met your expectations/goals 2% (4) 2% (3) 16% (28) 77% (132) 6% (6)
Your Overall Satisfaction With Dissatisfied Slightly
Satisfied
Satisfied Very
Satisfied
N/A
Our Practice 2% (4) 1% (1) 15% (26) 87% (149) 0% (0)
The Quality of Care You Received at SCOPe 2% (3) 1% (1) 14% (24) 86% (148) 1% (1)
Overall Rating of Care From Your Practitioner 2% (3) 0% (0) 8% (14) 92% (158) 1% (1)
Would you recommend SCOPe to others?
Yes 166  
No 6  
The Marketing Department reviews and investigates all negative responses. When a problem is identified steps are taken to correct the situation. The most common problems identified are resolved by communication with an Orthotist/Prosthetist or with a representative from the Marketing Department.