SCOPe TQM-Patient Satisfaction Results
(Company Wide August 2008- January 2009)
Total number of patients seen	8706
Total number of surveys returned	2903
Percent of surveys returned	33%
Total Surveys used from Random Sample	726
Percent of surveys sampled	25%
What type of service did you receive?
Prosthetics	9%	# of responses	68
Orthotics	89%	# of responses	643
	98%
Where were you seen?
Hospital	1%	# of responses	7
Doctor office	1%	# of responses	6
SCOPe	97%	# of responses	704
	99%
(1 being the least satisfied and 5 being the most satisfied)
How satisfied are you with our services?
1	0%	# of responses	3
2	0%	# of responses	0
3	1%	# of responses	5
4	4%	# of responses	29
5	95%	# of responses	687
	100%
Was the entire staff friendly and helpful?
1	1%	# of responses	4
2	0%	# of responses	0
3	0%	# of responses	0
4	4%	# of responses	28
5	95%	# of responses	692
	100%
Were we prompt in serving you?
1	0%	# of responses	3
2	0%	# of responses	0
3	1%	# of responses	5
4	5%	# of responses	36
5	94%	# of responses	682
	100%
Was your practitioner friendly and knowledgeable?
1	0%	# of responses	3
2	0%	# of responses	0
3	0%	# of responses	2
4	3%	# of responses	19
5	97%	# of responses	701
	100%
Would you recommend SCOPe to others?
Yes	96%	# of responses	694
No	0%	# of responses	0
The Marketing Department reviews and investigates all negative responses.  When a problem is identified steps are taken to correct the situation.  The most common problems identified are resolved by communication with an Orthotist/Prosthetist or with a representative from the Marketing Department.