TQM-Patient Satisfaction Results
SCOPe Orthotics and Prosthetics, Inc.
(Company Wide February 2006-July 2006)
Total number of surveys returned	1308
Total Surveys used from Random Sample	328
Percent of surveys sampled	25%
What type of service did you receive?
Prosthetics	8%	# of responses	25
Orthotics	90%	# of responses	296
	98%
Where were you seen?
Hospital	0%	# of responses	1
Doctor office	5%	# of responses	16
SCOPe	94%	# of responses	309
	99%
(1 being the least satisfied and 5 being the most satisfied)
How satisfied are you with our services?
1	2%	# of responses	6
2	0%	# of responses	1
3	1%	# of responses	4
4	7%	# of responses	24
5	89%	# of responses	292
	100%
Was the entire staff friendly and helpful?
1	2%	# of responses	5
2	0%	# of responses	1
3	1%	# of responses	4
4	6%	# of responses	20
5	90%	# of responses	296
	99%
Were we prompt in serving you?
1	2%	# of responses	5
2	0%	# of responses	2
3	0%	# of responses	11
4	5%	# of responses	29
5	93%	# of responses	280
	99%
Was your practitioner friendly and knowledgeable?
1	2%	# of responses	5
2	0%	# of responses	0
3	0%	# of responses	0
4	5%	# of responses	16
5	93%	# of responses	304
	99%
Would you recommend SCOPe to others?
Yes	89%	# of responses	292
No	0%	# of responses	1
	89%
The Marketing Department reviews and investigates all negative responses.  When a problem is identified steps are taken to correct the situation.  The most common problems identified are resolved by communication with an Orthotist/Prosthetist or with a representative from the Marketing Department.