SCOPe TQM-Patient Satisfaction Results
(Company Wide August 2008- January 2009)
Total number of patients seen 8706
Total number of surveys returned 2903
Percent of surveys returned 33%
Total Surveys used from Random Sample 726
Percent of surveys sampled 25%
What type of service did you receive?
Prosthetics 9% # of responses 68
Orthotics 89% # of responses 643
98%
 Where were you seen?
Hospital 1% # of responses 7
Doctor office 1% # of responses 6
SCOPe 97% # of responses 704
99%
(1 being the least satisfied and 5 being the most satisfied)
 How satisfied are you with our services?
1 0% # of responses 3
2 0% # of responses 0
3 1% # of responses 5
4 4% # of responses 29
5 95% # of responses 687
100%
 Was the entire staff friendly and helpful?
1 1% # of responses 4
2 0% # of responses 0
3 0% # of responses 0
4 4% # of responses 28
5 95% # of responses 692
100%
Were we prompt in serving you?
1 0% # of responses 3
2 0% # of responses 0
3 1% # of responses 5
4 5% # of responses 36
5 94% # of responses 682
100%
Was your practitioner friendly and knowledgeable?
1 0% # of responses 3
2 0% # of responses 0
3 0% # of responses 2
4 3% # of responses 19
5 97% # of responses 701
100%
Would you recommend SCOPe to others?
Yes 96% # of responses 694
No 0% # of responses 0
The Marketing Department reviews and investigates all negative responses.  When a problem is identified steps are taken to correct the situation.  The most common problems identified are resolved by communication with an Orthotist/Prosthetist or with a representative from the Marketing Department.